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Practical writing from our consultants: what we have learned on real platforms, what is changing in ServiceNow, and the occasional company update. No sales copy.
News · Company Intelibliss launches new website to reflect its growth as a ServiceNow and enterprise AI partner
The new intelibliss.com brings together the full scope of our work: ServiceNow across every workflow, ITOM and AIOps, enterprise AI, cloud and our own products.
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Blog · Cloud Moving from ServiceNow CPG and Cloud Services Catalog: what stays the same and how the move works
ServiceNow is preparing CPG and Cloud Services Catalog for deprecation. What stays the same, how a move to OneCloud works in four plain steps, and what you get beyond CPG.
Read the article Blog · Agentic AIAgentic AI on ServiceNow: where to start, and what to fix first
Most AI programmes stall on data and governance, not on models. A practical order of work for the first 90 days on ServiceNow.
Read the articleCloud governance without slowing people down
How OneCloud checks every Terraform plan against your rules before approval, asks for approval only where it's needed, watches for drift and keeps an audit trail in ServiceNow.
Read the article Blog · CloudCloud catalog items, created for you from your templates
How OneCloud creates ServiceNow catalog items automatically from the templates your platform team keeps in Git, looks after the state for you, and keeps every order under your rules.
Read the article Blog · CloudKnow the cloud cost before you order, and what you actually spent
How OneCloud puts a list price estimate on the ServiceNow order form and the approval, then shows the real cost of each deployment from the cloud's own bill.
Read the article Blog · CloudOneCloud for managed service providers: customers, pricing and branding in ServiceNow
How MSPs run cloud self-service for many customers on one ServiceNow instance with OneCloud: separate customers, a price for every order, monthly statements and branded notices.
Read the article Blog · ITSMFlow by ServiceNow: a service desk in Slack and Teams in a day, and who should use it
ServiceNow launched Flow in October 2026, a standalone AI service desk that deploys in a day with no implementation project. Our read on what it is, who it suits and how it sits next to ITSM.
Read the article Blog · Agentic AINow Assist is now ServiceNow Otto: what changes for customers and what does not
ServiceNow has renamed Now Assist to Otto and folded Moveworks and AI Experience into it. Here is what the change means for your platform, your licences and your documentation.
Read the article Blog · ITOM and AIOpsAIOps that earns trust: from alert noise to auto-remediation
Why most Event Management rollouts plateau at correlation, and the four steps that take you to safe, automatic fixes.
Read the article Blog · Agentic AIKnowledge 2026 in practice: what AI Control Tower, Action Fabric and the Autonomous Workforce mean for your roadmap
ServiceNow's 2026 announcements, sorted into what to do this quarter, what to plan for and what to ignore for now.
Read the article Blog · CMDB and CSDMCSDM without the pain: a practical path from stage 1 to stage 4
How to adopt the Common Service Data Model in slices your teams can absorb, and measure the health gains as you go.
Read the article Blog · PlatformTwo ServiceNow upgrades a year without pain
The upgrade process we run for managed services customers, from Zurich to Australia to Brazil, so a release lands in weeks rather than a quarter.
Read the article Blog · PlatformChoosing a ServiceNow partner: ten questions to ask before you sign
What separates a partner who will leave you with a healthy platform from one who will leave you with a backlog. Questions we would want a customer to ask us.
Read the article Blog · CMDB and CSDMHardware model normalisation in ServiceNow
Why duplicate hardware models creep into the CMDB, how the Hardware Model Normalisation plugin fixes them, and what the daily job, statuses and revert option do.
Read the article Blog · ITOM and AIOpsAI powered event management in ServiceNow
How Otto for ITOM (formerly Now Assist for ITOM) uses generative AI to summarise and investigate alerts in Event Management, what you need installed, and where it saves time.
Read the article News · CloudCloud Cost Calculator for ServiceNow now on the ServiceNow Store
Our Cloud Cost Calculator app pulls virtual machine pricing from AWS and Azure into ServiceNow so teams can estimate, compare and track cloud spend.
Read the news Blog · HRSDEmployee document management in HRSD
What Employee Document Management adds to ServiceNow HRSD: document types, retention periods and policies, security policies, legal holds and the roles involved.
Read the article Blog · HRSDHR profiles and case creation in HRSD
The three ways HR cases get created in ServiceNow HRSD, what the HR Profile holds, how to generate profiles, and which roles can see what.
Read the article Blog · PlatformClient scripts and GlideAjax in ServiceNow
The types of client script in ServiceNow, how to get server data from the browser with getReference and GlideAjax, and when to use each.
Read the article Blog · IntegrationLDAP integration in ServiceNow
How ServiceNow LDAP integration populates users and groups, when to route it through a MID Server, and the steps to configure the server, OU definitions and transform map.
Read the article News · CompanyIntelibliss announces a strategic investment from VNG Group and NV Digital
VNG Group and NV Digital have acquired a majority stake in Intelibliss, the London based ServiceNow Premier Partner, which will continue to operate independently.
Read the news Blog · PlatformScript includes in ServiceNow
What script includes are for, how to create, extend and call them, and the habits that keep shared server-side code maintainable.
Read the article Blog · CloudHow a European MSP consolidated multi-cloud management with IMGO
A case study of a European managed service provider that replaced split provisioning and decentralised resource management with IMGO, now OneCloud, on ServiceNow.
Read the article Blog · CloudManaging multi-cloud environments with IMGO
What multi-cloud governance and orchestration involve, how IMGO (succeeded by OneCloud) covers them on ServiceNow ITOM, and a summary of one customer deployment.
Read the article Blog · PlatformFlow Designer in ServiceNow
An overview of Flow Designer: what it does, the features that matter in practice, common use cases and how to build and test a first flow.
Read the article News · CompanyIntelibliss is now ISO 9001 and ISO 27001 certified
As Intelibliss enters its fourth year, we've achieved ISO 9001:2015 and ISO 27001:2013 certification for quality management and information security.
Read the news News · CompanyIntelibliss becomes a ServiceNow Premier Partner
Intelibliss has moved into the Premier segment of the ServiceNow partner programme, recognising capacity, competency, customer success and capability.
Read the news Blog · CloudOnboard a cloud provider in ServiceNow with Terraform in six steps
A walkthrough of connecting ServiceNow Cloud Management to Terraform Enterprise: VCS provider, connector plugin, credentials, config provider, catalogue item and a first VM order.
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