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Creator workflows

App Engine development and integration

Custom applications, portals and integrations built on the platform properly: scoped, tested, upgrade-safe and documented. We modernise legacy apps and connect ServiceNow to the systems around it.

Talk to an expertWhat we deliver

The platform can build almost anything, which is how most instances end up with applications nobody dares to upgrade. We build with the ServiceNow SDK and Fluent, scoped applications, ATF coverage and source control, so what we leave behind is maintainable by your team.

We use AI-assisted development on this work too: code built on the official SDK, grounded in the documentation and your live instance, with an expert review deciding what ships.

Modules and capabilities

App Engine StudioServiceNow SDK and FluentEmployee Center and Service PortalUI Builder and WorkspacesIntegrationHubDevOps Change VelocitySource controlATF
Delivered by certified consultants, under ISO 27001 and ISO 9001, from the UK, US and India.
What we deliver

Apps and integration: what we do for you

Custom applicationsScoped apps on App Engine for the processes that do not fit a standard module, built to upgrade cleanly.
Portals and workspacesEmployee Center, customer portals and configurable workspaces designed around the people who use them.
Legacy modernisationGlobal-scope scripts and old customisations moved to scoped apps, Flow Designer and platform features, with technical debt retired.
IntegrationIntegrationHub spokes, REST and SOAP, hyperscalers, ERP, DevOps toolchains and third-party ITSM tools.
DevOps on ServiceNowSource control, pipelines, DevOps Change Velocity and automated testing so change moves fast and safely.
AI-assisted deliveryGrounded, evidenced development with AI tooling and expert review, so more gets done without lowering the bar.
How it runs

Our approach

DesignData model, roles and the user journey, agreed before code.
BuildScoped, source-controlled, tested, in short sprints.
IntegrateSpokes and APIs with error handling and monitoring.
Hand overDocumentation and training so your team owns it.
Outcomes

What changes

  • Applications that upgrade without rework
  • Integrations with monitoring and clear ownership
  • Technical debt reduced release by release
FAQ

Questions we get asked

Should we build a custom app or configure a standard module?

Configure the standard module whenever the process is close enough. Custom apps are for genuinely different processes. We will tell you which, and we will say so if a custom app is being proposed to avoid a process conversation.

Insights

Related reading

Blog · Platform

Two ServiceNow upgrades a year without pain

The upgrade process we run for managed services customers, from Zurich to Australia to Brazil, so a release lands in weeks rather than a quarter.

Read the article Blog · Platform

Choosing a ServiceNow partner: ten questions to ask before you sign

What separates a partner who will leave you with a healthy platform from one who will leave you with a backlog. Questions we would want a customer to ask us.

Read the article Blog · Platform

Client scripts and GlideAjax in ServiceNow

The types of client script in ServiceNow, how to get server data from the browser with getReference and GlideAjax, and when to use each.

Read the article
Also

Other services

IT service managementTechnology workflowsITOM and AIOpsOperationsCPG and CSC replacementCloudCMDB and CSDMData foundation
Talk to an expert

Talk to us about apps and integration

Tell us where you are and what you want to change. We'll get back to you soon.

Email info@intelibliss.comPhone +44 800 975 0157

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