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About us

ServiceNow experts who came from the operations side

Intelibliss was founded in London in 2019 by people who had run ServiceNow as customers and wanted to deliver it the way they wished it had been delivered to them. We are now a Premier Partner with 65+ consultants across the UK, US and India. ServiceNow is our deepest practice, with AI consulting, cloud and infrastructure work around it.

What we believe

Most ServiceNow programmes do not fail on the platform. They fail on process decisions nobody made, data nobody owns and customisations nobody dares to touch. So we settle the process and the data before we configure anything, we lean on platform defaults and name every deviation, and we build so that the next upgrade is uneventful.

We also think AI on ServiceNow is only as good as the CMDB underneath it, which is why our ITOM and data work and our AI work are the same team.

Where we are strongest

ITOM and AIOps is where we built our reputation: Discovery, Service Mapping, Event Management and multi-cloud governance on some of the largest estates in the UK and Europe, including programmes ServiceNow's own Impact and Expert Services teams brought us in to deliver. Agentic AI, CMDB and CSDM, ITSM, HRSD, CSM and SecOps follow from that foundation.

Products as well as services

We build on the platform as well as deliver it. OneCloud, our multi-cloud self-service and governance solution built on the ServiceNow platform, runs cloud provisioning and governance from Employee Center and replaces Cloud Provisioning and Governance. ITSM Connectors link ServiceNow to the tools your suppliers run. We use both on our own engagements.

4.92Customer satisfaction, out of 5
65+ServiceNow consultants across the UK, US and India
300+ServiceNow certifications, from CSA to CIS and CAD
20+Enterprise clients, from banks to telecoms
FoundedLondon, February 2019. Company number 11848956.
Partner statusServiceNow Premier Partner. Partners with AWS, Microsoft, Google Cloud, Databricks, Anthropic (Claude) and OpenAI.
CertifiedISO 27001:2022 information security and ISO 9001:2015 quality management.
Backed byVNG Group and NV Digital, strategic investors since May 2024. Intelibliss operates independently under its founding leadership.
Where we work

Three regions, one team

United KingdomRegistered office and leadership in London. Architects and consultants across the UK, including UK-based staff for public-sector and regulated work.
United StatesUS-based consultants and architects for customers across North America, with US hosting for our products.
IndiaDelivery centre in Gurugram providing scale for development, testing and managed services, under the same ISO 27001 controls.
How we work

Plain, specific, accountable

Say what we didEvery engagement reports what changed and the number it moved. No hype, no invented metrics.
Senior people deliverThe architect who scoped your work is on the project. We do not sell seniors and send juniors.
Leave it maintainableScoped, documented, tested and in source control, so your team owns it after we leave.
Keep it secureISO 27001 controls, least-privilege access, and a trust page that answers the questionnaire before you send it.
Customers and partners

The companies we work with

Customers across financial services, telecommunications, manufacturing, data centres, energy and government, and the technology partners we build on.

Customers
Vodafone
Deutsche Bank
BNP Paribas
ING
Pearson
SAP
Fujitsu
Atos
BT
Oracle
NXP
Partners and certifications
ServiceNow Premier Partner
AWSPartner Network
MicrosoftSolutions Partner
Microsoft AzureAzure
Google CloudPartner
DatabricksdatabricksPartner
AnthropicClaude partner
OpenAIPartner
ISO 27001:2022 certifiedISO 9001:2015 certified
Work with us

Talk to a senior consultant, not a sales team

Tell us what you are trying to do with ServiceNow. We will tell you honestly whether and how we can help.

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