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What we do

Every ServiceNow workflow. Every module. One expert team.

We advise, implement, integrate and run the whole ServiceNow AI Platform, from a first ITSM rollout to agentic AI across the enterprise. Pick a workflow below, or talk to us about the whole platform.

Technology workflows

IT service management

Modern service desks that resolve faster, cost less to run and give you numbers you can trust.

IncidentProblemChange and releaseRequest and catalogKnowledge
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Operations

ITOM and AIOps

Modernise, automate, predict.

DiscoveryService MappingEvent ManagementHealth Log AnalyticsMetric Intelligence
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Cloud

CPG and CSC replacement

ServiceNow has marked CPG and Cloud Services Catalog as prepared for future deprecation.

CPG dependency inventoryOneCloudScoped replacement appTerraform and OpenTofuCAPI to pattern discovery
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Data foundation

CMDB and CSDM

Trusted data first, so automation and AI make the right decisions.

CMDB health dashboardIdentification and reconciliationCSDM 5Service GraphData policies
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AI and creator workflows

Agentic AI

We help enterprises adopt AI Agents, generative AI and predictive intelligence at scale on the ServiceNow AI Platform.

ServiceNow Otto (formerly Now Assist)AI Agents and AI Agent StudioAI Control TowerAction Fabric and MCPWorkflow Data Fabric
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Employee workflows

HR and employee experience

One front door for employees, with HR cases, journeys and workplace services behind it.

HR Case and KnowledgeEmployee Center ProEnterprise Onboarding and TransitionsJourneysEmployee Document Management
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Customer workflows

Customer service

Connected service from first contact to field engineer.

Case managementAccount and contact modelEntitlements and SLAsCustomer portal and Engagement MessengerField Service Management
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Security and risk

SecOps and IRM

Respond faster and prove compliance, with risk built into every workflow.

Vulnerability ResponseSecurity Incident ResponseConfiguration ComplianceThreat IntelligenceIRM and GRC
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Data and AI

Data and analytics

Turn insight into action.

Workflow Data FabricZero Copy connectorsDatabricks Unity CatalogIntegrationHubPerformance Analytics
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Creator workflows

Apps and integration

Custom applications, portals and integrations built on the platform properly: scoped, tested, upgrade-safe and documented.

App Engine StudioServiceNow SDK and FluentEmployee Center and Service PortalUI Builder and WorkspacesIntegrationHub
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Run and improve

Managed services

Keep the platform healthy, current and improving without building a large internal team.

L2 and L3 support24x7 monitoringRelease and upgrade managementPatchingIntegration support
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How we work

Process, data, configuration, adoption. In that order.

Most ServiceNow problems are not platform problems. They are process decisions nobody made and data nobody owns. We settle both before we configure anything, which is why our implementations upgrade cleanly and our customers keep using what we built.

AssessA two-week assessment with a written result: platform health, CMDB health or AI readiness.
DesignA target process model and a configuration plan that leans on platform defaults and names every deviation.
Build and testShort sprints, working demos, ATF coverage, source control and a migration plan.
Adopt and improveTraining by role, hypercare, then a quarterly improvement cadence or managed services.
FAQ

Working with Intelibliss

What does a ServiceNow Premier Partner mean for us?

Premier is the second tier of ServiceNow's partner programme, awarded on certified capacity, customer satisfaction and delivery track record. For you it means a partner ServiceNow has assessed, access to ServiceNow's partner resources and programmes, and consultants who hold current certifications across the workflows they deliver.

Do you work with both large enterprises and mid-sized organisations?

Yes. Our customers range from global banks and telecoms to mid-sized public-sector bodies and managed service providers. The approach is the same; the size of the team and the length of the plan change.

Where are your consultants based?

The UK, the US and India. Onshore architects and leads work with your teams directly, with an offshore delivery centre in Gurugram for scale. Where a role requires UK-based or cleared staff, we can provide that.

How do we get started?

A conversation, then usually a short assessment: a platform health scan, a CMDB health check or an AI readiness review, each two weeks. You get a written result and a dated plan, and you decide what happens next.

Talk to an expert

Tell us what you want ServiceNow to do next

One of our senior experts will get back to you. No commitment, and no preparation needed on your side.