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Data and AI

Databricks, Workflow Data Fabric and analytics on ServiceNow

Turn insight into action. We connect ServiceNow to Databricks and the rest of your data estate, so predictive models trigger workflows and dashboards lead somewhere.

Talk to an expertWhat we deliver

ServiceNow holds operational data; Databricks and the lakehouse hold the rest. Workflow Data Fabric and a well-designed integration layer let each use the other: incident, change and CMDB data flowing into analytics, and model outputs flowing back as workflow triggers.

As a Databricks partner with ServiceNow depth, we design the architecture, the governance and the workflows that make the connection worth having.

Modules and capabilities

Workflow Data FabricZero Copy connectorsDatabricks Unity CatalogIntegrationHubPerformance AnalyticsPlatform AnalyticsPredictive intelligenceRaptorDB
Delivered by certified consultants, under ISO 27001 and ISO 9001, from the UK, US and India.
What we deliver

Data and analytics: what we do for you

Integration architectureSecure, scalable integration between ServiceNow and Databricks using Workflow Data Fabric, REST, IntegrationHub and event-driven patterns.
GovernanceUnity Catalog and ServiceNow data policies aligned, so access, lineage and audit are consistent across operational and analytical layers.
Predictive workflowsModels for incident prediction, risk and demand integrated into ServiceNow flows to trigger remediation, approvals and escalations.
Dashboards and reportingPerformance Analytics and Platform Analytics for operational metrics, with deeper analysis in Databricks or your BI tool.
How it runs

Our approach

Use casesWhich decisions would change with better data, and which workflow should act on them.
ArchitectureData flows, governance and the integration pattern for each.
BuildPipelines, connectors and the workflows that consume model output.
OperateMonitoring, cost and data quality tracked alongside the workflows.
Outcomes

What changes

  • Operational data available to analysts without copying it by hand
  • Model predictions that raise a task rather than sit on a dashboard
  • One governance model across ServiceNow and the lakehouse
FAQ

Questions we get asked

What is Workflow Data Fabric?

ServiceNow's layer for connecting enterprise data to workflows and AI agents without copying it into the platform. It includes Zero Copy connectors for Databricks, Snowflake and others, so agents and flows can reason on data where it lives.

Insights

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Also

Other services

IT service managementTechnology workflowsITOM and AIOpsOperationsCPG and CSC replacementCloudCMDB and CSDMData foundation
Talk to an expert

Talk to us about data and analytics

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Email info@intelibliss.comPhone +44 800 975 0157

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