https://intelibliss.com/insights/ Practical writing on ServiceNow, ITOM, AI and CMDB from Intelibliss consultants. en-gb https://intelibliss.com/insights/cloud-governance-without-slowing-people-down/ https://intelibliss.com/insights/cloud-governance-without-slowing-people-down/ Mon, 19 Oct 2026 00:00:00 GMT Cloud How OneCloud checks every Terraform plan against your rules before approval, asks for approval only where it's needed, watches for drift and keeps an audit trail in ServiceNow. https://intelibliss.com/insights/from-terraform-template-to-servicenow-catalog-item/ https://intelibliss.com/insights/from-terraform-template-to-servicenow-catalog-item/ Mon, 19 Oct 2026 00:00:00 GMT Cloud How OneCloud creates ServiceNow catalog items automatically from the templates your platform team keeps in Git, looks after the state for you, and keeps every order under your rules. https://intelibliss.com/insights/intelibliss-launches-new-website/ https://intelibliss.com/insights/intelibliss-launches-new-website/ Mon, 19 Oct 2026 00:00:00 GMT Company The new intelibliss.com brings together the full scope of our work: ServiceNow across every workflow, ITOM and AIOps, enterprise AI, cloud and our own products. https://intelibliss.com/insights/know-your-cloud-cost-before-you-order/ https://intelibliss.com/insights/know-your-cloud-cost-before-you-order/ Mon, 19 Oct 2026 00:00:00 GMT Cloud How OneCloud puts a list price estimate on the ServiceNow order form and the approval, then shows the real cost of each deployment from the cloud's own bill. https://intelibliss.com/insights/onecloud-for-managed-service-providers/ https://intelibliss.com/insights/onecloud-for-managed-service-providers/ Mon, 19 Oct 2026 00:00:00 GMT Cloud How MSPs run cloud self-service for many customers on one ServiceNow instance with OneCloud: separate customers, a price for every order, monthly statements and branded notices. https://intelibliss.com/insights/flow-by-servicenow-what-it-is-and-who-it-is-for/ https://intelibliss.com/insights/flow-by-servicenow-what-it-is-and-who-it-is-for/ Fri, 16 Oct 2026 00:00:00 GMT ITSM ServiceNow launched Flow in October 2026, a standalone AI service desk that deploys in a day with no implementation project. Our read on what it is, who it suits and how it sits next to ITSM. https://intelibliss.com/insights/now-assist-is-now-servicenow-otto/ https://intelibliss.com/insights/now-assist-is-now-servicenow-otto/ Fri, 16 Oct 2026 00:00:00 GMT Agentic AI ServiceNow has renamed Now Assist to Otto and folded Moveworks and AI Experience into it. Here is what the change means for your platform, your licences and your documentation. https://intelibliss.com/insights/replacing-servicenow-cpg-and-cloud-service-catalog/ https://intelibliss.com/insights/replacing-servicenow-cpg-and-cloud-service-catalog/ Fri, 16 Oct 2026 00:00:00 GMT Cloud ServiceNow is preparing CPG and Cloud Services Catalog for deprecation. What stays the same, how a move to OneCloud works in four plain steps, and what you get beyond CPG. https://intelibliss.com/insights/agentic-ai-on-servicenow-where-to-start/ https://intelibliss.com/insights/agentic-ai-on-servicenow-where-to-start/ Wed, 14 Oct 2026 00:00:00 GMT Agentic AI Most AI programmes stall on data and governance, not on models. A practical order of work for the first 90 days on ServiceNow. https://intelibliss.com/insights/aiops-that-earns-trust/ https://intelibliss.com/insights/aiops-that-earns-trust/ Wed, 07 Oct 2026 00:00:00 GMT ITOM and AIOps Why most Event Management rollouts plateau at correlation, and the four steps that take you to safe, automatic fixes. https://intelibliss.com/insights/knowledge-2026-what-it-means-for-your-roadmap/ https://intelibliss.com/insights/knowledge-2026-what-it-means-for-your-roadmap/ Fri, 02 Oct 2026 00:00:00 GMT Agentic AI ServiceNow's 2026 announcements, sorted into what to do this quarter, what to plan for and what to ignore for now. https://intelibliss.com/insights/csdm-without-the-pain/ https://intelibliss.com/insights/csdm-without-the-pain/ Wed, 30 Sep 2026 00:00:00 GMT CMDB and CSDM How to adopt the Common Service Data Model in slices your teams can absorb, and measure the health gains as you go. https://intelibliss.com/insights/two-servicenow-upgrades-a-year-without-pain/ https://intelibliss.com/insights/two-servicenow-upgrades-a-year-without-pain/ Wed, 16 Sep 2026 00:00:00 GMT Platform The upgrade process we run for managed services customers, from Zurich to Australia to Brazil, so a release lands in weeks rather than a quarter. https://intelibliss.com/insights/choosing-a-servicenow-partner/ https://intelibliss.com/insights/choosing-a-servicenow-partner/ Wed, 09 Sep 2026 00:00:00 GMT Platform What separates a partner who will leave you with a healthy platform from one who will leave you with a backlog. Questions we would want a customer to ask us. https://intelibliss.com/insights/hardware-model-normalisation-in-servicenow/ https://intelibliss.com/insights/hardware-model-normalisation-in-servicenow/ Fri, 12 Sep 2025 00:00:00 GMT CMDB and CSDM Why duplicate hardware models creep into the CMDB, how the Hardware Model Normalisation plugin fixes them, and what the daily job, statuses and revert option do. https://intelibliss.com/insights/ai-powered-event-management-in-servicenow/ https://intelibliss.com/insights/ai-powered-event-management-in-servicenow/ Mon, 26 May 2025 00:00:00 GMT ITOM and AIOps How Otto for ITOM (formerly Now Assist for ITOM) uses generative AI to summarise and investigate alerts in Event Management, what you need installed, and where it saves time. https://intelibliss.com/insights/cloud-cost-calculator-for-servicenow/ https://intelibliss.com/insights/cloud-cost-calculator-for-servicenow/ Tue, 11 Feb 2025 00:00:00 GMT Cloud Our Cloud Cost Calculator app pulls virtual machine pricing from AWS and Azure into ServiceNow so teams can estimate, compare and track cloud spend. https://intelibliss.com/insights/employee-document-management-in-hrsd/ https://intelibliss.com/insights/employee-document-management-in-hrsd/ Tue, 12 Nov 2024 00:00:00 GMT HRSD What Employee Document Management adds to ServiceNow HRSD: document types, retention periods and policies, security policies, legal holds and the roles involved. https://intelibliss.com/insights/hr-profiles-and-case-creation-in-hrsd/ https://intelibliss.com/insights/hr-profiles-and-case-creation-in-hrsd/ Tue, 12 Nov 2024 00:00:00 GMT HRSD The three ways HR cases get created in ServiceNow HRSD, what the HR Profile holds, how to generate profiles, and which roles can see what. https://intelibliss.com/insights/client-scripts-and-glideajax/ https://intelibliss.com/insights/client-scripts-and-glideajax/ Mon, 11 Nov 2024 00:00:00 GMT Platform The types of client script in ServiceNow, how to get server data from the browser with getReference and GlideAjax, and when to use each. https://intelibliss.com/insights/ldap-integration-in-servicenow/ https://intelibliss.com/insights/ldap-integration-in-servicenow/ Mon, 21 Oct 2024 00:00:00 GMT Integration How ServiceNow LDAP integration populates users and groups, when to route it through a MID Server, and the steps to configure the server, OU definitions and transform map. https://intelibliss.com/insights/strategic-investment-from-vng-group-and-nv-digital/ https://intelibliss.com/insights/strategic-investment-from-vng-group-and-nv-digital/ Tue, 14 May 2024 00:00:00 GMT Company VNG Group and NV Digital have acquired a majority stake in Intelibliss, the London based ServiceNow Premier Partner, which will continue to operate independently. https://intelibliss.com/insights/script-includes-in-servicenow/ https://intelibliss.com/insights/script-includes-in-servicenow/ Fri, 05 Apr 2024 00:00:00 GMT Platform What script includes are for, how to create, extend and call them, and the habits that keep shared server-side code maintainable. https://intelibliss.com/insights/imgo-multi-cloud-success-journey/ https://intelibliss.com/insights/imgo-multi-cloud-success-journey/ Mon, 18 Dec 2023 00:00:00 GMT Cloud A case study of a European managed service provider that replaced split provisioning and decentralised resource management with IMGO, now OneCloud, on ServiceNow. https://intelibliss.com/insights/multi-cloud-governance-with-imgo/ https://intelibliss.com/insights/multi-cloud-governance-with-imgo/ Mon, 06 Nov 2023 00:00:00 GMT Cloud What multi-cloud governance and orchestration involve, how IMGO (succeeded by OneCloud) covers them on ServiceNow ITOM, and a summary of one customer deployment. https://intelibliss.com/insights/flow-designer-in-servicenow/ https://intelibliss.com/insights/flow-designer-in-servicenow/ Tue, 17 Oct 2023 00:00:00 GMT Platform An overview of Flow Designer: what it does, the features that matter in practice, common use cases and how to build and test a first flow. https://intelibliss.com/insights/iso-27001-and-iso-9001-certified/ https://intelibliss.com/insights/iso-27001-and-iso-9001-certified/ Fri, 21 Oct 2022 00:00:00 GMT Company As Intelibliss enters its fourth year, we've achieved ISO 9001:2015 and ISO 27001:2013 certification for quality management and information security. https://intelibliss.com/insights/servicenow-premier-partner/ https://intelibliss.com/insights/servicenow-premier-partner/ Mon, 13 Jul 2020 00:00:00 GMT Company Intelibliss has moved into the Premier segment of the ServiceNow partner programme, recognising capacity, competency, customer success and capability. https://intelibliss.com/insights/onboard-a-cloud-provider-with-terraform/ https://intelibliss.com/insights/onboard-a-cloud-provider-with-terraform/ Sat, 11 Jul 2020 00:00:00 GMT Cloud A walkthrough of connecting ServiceNow Cloud Management to Terraform Enterprise: VCS provider, connector plugin, credentials, config provider, catalogue item and a first VM order.