ITSM

What we have learned delivering ITSM on real ServiceNow platforms.

Flow by ServiceNow: a service desk in Slack and Teams in a day, and who should use it

ServiceNow launched Flow in October 2026, a standalone AI service desk that deploys in a day with no implementation project. Our read on what it is, who it suits and how it sits next to ITSM.

16 Oct 2026 Read the article

Talk to an expert

Tell us what you want ServiceNow to do next

One of our senior experts will get back to you. No commitment, and no preparation needed on your side.

Talk to an expert