Blog · Agentic AI
Now Assist is now ServiceNow Otto: what changes for customers and what does not
ServiceNow has renamed Now Assist to Otto and folded Moveworks and AI Experience into it. Here is what the change means for your platform, your licences and your documentation.
Read the article Blog · Agentic AIAgentic AI on ServiceNow: where to start, and what to fix first
Most AI programmes stall on data and governance, not on models. A practical order of work for the first 90 days on ServiceNow.
Read the article Blog · Agentic AIKnowledge 2026 in practice: what AI Control Tower, Action Fabric and the Autonomous Workforce mean for your roadmap
ServiceNow's 2026 announcements, sorted into what to do this quarter, what to plan for and what to ignore for now.
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