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Elevate your customer service from request to resolution

CSM

Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.

Agent Workspace

Enhance agent productivity with multitasking, integrated solutions, and an optimized layout.

Case and Major Issue Management

Manage customer interactions and visually track activities, case status, and SLAs.

Intelligent Routing

Automatically assign cases and work orders based on skills, availability, and location.

Omni-Channel

Integrate telephony systems and support customers across web, phone, chat, email, and social media.

Customer Data Management

Give agents a view of accounts, contacts, entitlements, contracts, products, assets, and install base.

Visual Task Assignment

Assign customer requests and tasks to other departments with visual task boards.

Visual Workflow and Automation

Automate assignments, tasks, and service processes with a simple drag-and-drop interface.

Self-Service

Drive self-service with Knowledge Management, Communities, Service Catalog, and Service Portal.