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INTEGRATIONS

REMEDY/ZENDESK

Integrations – Third Party Itsm Tools

Intelibliss Integration solution provides easy built integration with Third Party Tools like Remedy and Zendesk, the integration is flexible and can be used to extend to any other ticketing tool.

We provide integration with Incident and Request Management (later applies only to remedy).

The solution is built ground up by connecting ServiceNow to third party using standard REST OR SOAP APIs.

Key Features

  • Incident – Create and Update.
  • Configuration driven mapping between ServiceNow and Third Party Tools – e.g. Category, Subcategory, State, Impact, Priority, Urgency, Assignment Group, Business Service.
  • Easy to extend and maintain.
  • Low code approach.