Elevating Multi-Cloud Management Excellence with IMGO: A Comprehensive Success Journey

IMGO - INtelibliss


In the ever-evolving landscape of cloud services, businesses globally are grappling with the complexities of provisioning, managing infrastructure, and achieving centralized control over their resources. This case study delves into the transformative success story of a prominent European Managed Service Provider (MSP) that partnered with Intelibliss to overcome these challenges and unlock new dimensions of efficiency through Intelibliss Multi-Cloud Governance and Orchestration (IMGO).


The MSP faced a trifecta of challenges:

Disparate Provisioning: Services were provisioned through two different sources, causing operational inefficiencies and complexities in tracking and managing resources.

Cloud Infrastructure Management: The MSP engaged multiple cloud providers to maintain its public cloud infrastructure, leading to siloed management and oversight challenges.

Lack of Centralization: Resource management was decentralized, making it challenging to have a unified view and control over all resources in a single space.

These challenges hindered operational agility, efficiency, and cost-effectiveness. The MSP recognized the need for a comprehensive solution to address these pain points and propel them into a new era of multi-cloud management excellence.

IMGO Solution:

Intelibliss presented a holistic solution with IMGO, an advanced Multi-Cloud Governance and Orchestration platform. The key components of the solution included:

Dedicated Portal with Varied Access Levels: IMGO introduced a dedicated portal, offering various access levels tailored to the needs of different stakeholders, including project managers, administrators, and cloud specialists.

Unified Interface for Streamlined Operations: Users gained access to a unified interface, allowing them to seamlessly view and modify account and project-related information. This centralized hub significantly improved operational efficiency.

Knowledge Base Integration: IMGO incorporated a robust knowledge base, empowering users with comprehensive articles for efficient service provisioning. This feature aimed to reduce the learning curve for new technologies and services.

Centralized Repository for Documentation: IMGO included a centralized repository to store and organize all past invoices and generated reports. This repository served as a valuable resource for auditing, analysis, and historical reference.

Flexible Workspace Management: Recognizing the diverse needs of different projects, IMGO provided a separate workspace, offering flexibility and autonomy for managing services as needed.

IMGO - Intelibliss


The implementation of IMGO brought forth tangible and transformative results:

Enhanced Cloud Resource Access: Cloud administrators gained streamlined access, akin to the model of a comprehensive price book. This empowered them to efficiently provide cloud resources, fostering a more transparent and user-friendly environment.

Automated Cost Calculation: IMGO featured an intelligent cost calculator that automated the cost calculation process. This not only reduced the administrative burden but also ensured accuracy and transparency in billing.

Dynamic Cost Updates: A key highlight of IMGO was its dynamic update mechanism for the price book. Any changes to services or pricing structures were reflected in real-time, providing users with up-to-the-minute insights into the cost of services.

The results were not merely confined to operational efficiency; they extended to cost-effectiveness, user satisfaction, and strategic decision-making.

Technologies and Tools:

IMGO leveraged cutting-edge technologies and tools to deliver a robust multi-cloud management solution:

ServiceNow ITOM: ServiceNow IT Operations Management provided enhanced visibility into operational processes, ensuring efficient and proactive management.

ServiceNow Cloud Management: ServiceNow Cloud Management streamlined the provisioning and management of cloud resources, aligning with the organization’s strategic goals.

Cloud Insight: Cloud Insight, another integral component, provided actionable insights into the cloud infrastructure, allowing for optimization and resource utilization improvements.

Implementation Journey: The adoption of IMGO marked the initiation of a transformative journey for the European MSP. The implementation process involved meticulous planning, collaborative efforts, and a phased approach to ensure minimal disruption to ongoing operations. Training sessions were conducted to familiarize users with the new platform, fostering a culture of continuous learning and adaptation.

Operational Impact and User Experience: The impact of IMGO on day-to-day operations was profound. Users across different roles reported increased efficiency in accessing and managing resources. The unified interface streamlined processes, reducing the time required for routine tasks and enabling teams to focus on more strategic initiatives.

The knowledge base proved to be an invaluable resource for both seasoned professionals and newcomers. It not only accelerated the onboarding process but also facilitated knowledge-sharing, empowering users to make informed decisions.

The centralized repository of documents eased the burden of record-keeping and compliance. Auditors and administrators found it easier to access historical data, supporting compliance efforts and improving overall governance.

User Feedback and Adoption:

Feedback from end-users was overwhelmingly positive. The ease of use, coupled with the comprehensive features of IMGO, garnered praise from both technical and non-technical users. The success of the project was further reflected in the high adoption rate, as users seamlessly integrated IMGO into their daily workflows.


The successful implementation of IMGO transformed the European MSP’s multi-cloud management landscape. It addressed the challenges of disparate provisioning, decentralized resource management, and complex cloud infrastructure oversight. IMGO not only streamlined operations but also empowered the MSP to achieve greater transparency, cost control, and strategic alignment with organizational goals.

Intelibliss’ forward-thinking approach and expertise in multi-cloud governance and orchestration played a pivotal role in this success story. The MSP’s journey showcases the potential of innovative solutions to revolutionize operations and drive efficiency in the ever-evolving domain of cloud services.

In an era where effective cloud management is paramount, IMGO stands as a beacon of success, guiding organizations towards a future of seamless and efficient cloud operations. This case study serves as a comprehensive testament to the transformative impact of IMGO on the European MSP, setting a precedent for excellence in multi-cloud management.