Elevate your customer service from request to resolution

CSM

Enhance agent productivity with multitasking, integrated solutions, and an optimized layout.

Manage customer interactions and visually track activities, case status, and SLAs.

Automatically assign cases and work orders based on skills, availability, and location.

Integrate telephony systems and support customers across web, phone, chat, email, and social media.

Give agents a view of accounts, contacts, entitlements, contracts, products, assets, and install base.

Assign customer requests and tasks to other departments with visual task boards.

Automate assignments, tasks, and service processes with a simple drag-and-drop interface.

Drive self-service with Knowledge Management, Communities, Service Catalog, and Service Portal.